Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses, training modules, and related professional resources offered through the website operated by famelinepo. The services focus on studio production in motion, including detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound wave management, and the development of efficient workflows for television news and live shows. The policy governs transactions for access to these educational materials, which are delivered exclusively in digital format. It does not extend to any physical goods or in-person events. Customers purchasing these resources agree to the terms outlined here as part of their contract with famelinepo.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may apply for premium support packages or extended access periods beyond the standard course duration. famelinepo reserves the right to adjust pricing for new enrolments at any time, though existing subscriptions remain at the rate agreed at the time of purchase. No hidden fees are introduced after checkout, and any currency conversion costs for international customers are borne by the purchaser through their payment provider.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure bank transfers where arranged in advance. All transactions are processed through encrypted gateways that comply with UK payment standards. Authorisation occurs immediately upon submission, with funds held until the order is confirmed. famelinepo does not store card details directly and relies on third-party processors to maintain PCI DSS compliance for security. Customers receive an email confirmation once payment clears successfully.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract forms when famelinepo sends an order confirmation email following successful payment. This confirmation outlines the specific course access granted, login details, and start date. Until this email is received, no binding agreement exists, and any pre-authorised amounts may be released. Customers should review the confirmation promptly to ensure accuracy of the enrolled modules on studio production topics.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers generally have a 14-day cooling-off period from the date of contract formation to cancel without reason. However, for digital content such as these studio production courses, this right is lost once access is granted and the customer begins downloading or streaming materials. Cancellations must be notified in writing to [email protected] within the period where applicable.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only in cases of technical failure preventing access, duplicate purchases made in error, or where the service does not match the description provided. Exclusions include refunds for partial course completion, changes in personal circumstances, or dissatisfaction with content after access has commenced. Promotional offers and bundled modules are non-refundable once activated. Digital subscriptions automatically renew unless cancelled before the renewal date, with no pro-rata refunds for mid-term cancellations.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] with the subject line "Refund Request" and include their full name, order number, registered email address, and a clear explanation of the reason. Supporting evidence, such as screenshots of access issues, should be attached where relevant. Requests received without complete information will be returned for clarification, extending processing time.

Inspection, Approval, Rejection, and Notification of the Refund Decision

famelinepo reviews each request within 10 working days of receipt. The team inspects account activity to verify eligibility, such as confirming no substantial course progress. Customers are notified of approval or rejection via email to the address on file. Rejected requests include a brief explanation and information on any appeal process available under UK consumer law.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method within 14 days of approval. Credit card refunds typically appear within 3 to 5 working days, while bank transfers may take up to 10 working days depending on the provider. famelinepo cannot expedite refunds beyond these timelines but will provide tracking updates upon request to 020 7782 3100.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses on studio equipment and workflows are non-returnable after initial access. Subscriptions for ongoing content updates follow monthly or annual billing cycles, with cancellation effective at the end of the current period. Promotional discounts apply only to the first term and do not extend to renewals. Customers retain statutory rights to refunds where the digital content proves defective or non-conforming.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargeback requests trigger an account review, and repeated disputes may lead to permanent service termination. Suspected fraudulent activity is reported to relevant UK authorities, with payments held pending investigation.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect any rights customers hold under the Consumer Rights Act 2015, including the right to goods and services of satisfactory quality. UK residents retain protections against unfair terms, and nothing here limits claims for misrepresentation or breach of contract. Complaints may be escalated to the Competition and Markets Authority or relevant ombudsman services if unresolved directly.

Contact Route, Policy Changes, and Last-Updated Date

For questions regarding payments or refunds, contact famelinepo using the form on the Contacts page or by emailing [email protected]. Postal enquiries can be sent to News UK, 1 London Bridge Street, London, SE1 9GF, United Kingdom or by calling 020 7782 3100. This policy may be updated periodically to reflect changes in UK law or service offerings, with the latest version always available on the website. The current version was last revised on 19 September 2026.